Horizon Outsourcing support West End accountancy firm with year-end accounts production

Case study – West End accountancy firm

The Issue

Firm X is a long-established 14 partner accounting firm.  Specialising in the music, entertainment, media, sport and property industries clients choose the firm for its round the clock availability, friendly professionalism and proactive support.  With a staff in the region of 75, it aspires to continue its expansion through organic growth, gained by continuous quicker and better services to its clients.

Like other firms, firm X experiences peaks and troughs during the year.  With increasing workload at peak times, issues with capacity and quality began to become evident through their existing outsourcing supplier.

To support its continued expansion, and ensure they kept on top of work, firm X decided to review its existing outsourcing arrangements with a view to engaging with a second provider.

The Solution

Following discussions with Horizon Outsourcing, firm X decided to undertake a 3-month pilot in order that it could evaluate the long-term benefits of engaging with a second provider, thereby sharing risk and supporting the firm’s continued expansion.

Following a successful pilot, Horizon Outsourcing and firm X have developed a longer-term partnership with Horizon Outsourcing providing on-going support throughout the year, peaking at 400 hours a month during the key summer and autumn period.  Accounts are prepared by Horizon’s experienced team using CaseWare and Iris software.

The Impact

Working with Horizon Outsourcing has assured firm X that they can continue to grow organically, and service their clients to a high standard.  By engaging with two outsourcers, work planning has improved, and risk reduced.  Year-end work is completed on time and to a high standard, supported by open communication between the teams.

What the client says

“Horizon Outsourcing’s support for year-end accounts production has gone from strength to strength, enabling firm X to better manage peak-time demand and strengthen business continuity.”

Partner, Firm X

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