Firm X has experienced client growth, improved processes and service efficiencies by working with Horizon Outsourcing
Case Study – Ten Partner London Accountancy Firm
Firm X is a leading and award-winning mid-tier provider of accountancy, tax and advisory services to technology and digital entrepreneurs, and to Michelin-starred restaurants, bars and hotels including individual bistros and pop-ups.
Several years ago, after experiencing an increase in restaurant clients, Firm X began to experience capacity issues for staff to complete labour intensive jobs associated with client work, as well as space limitations in their London office. Keen to remain competitive and to find a long term sustainable solution, they began to look at outsourcing options.
Firm X has been working with Horizon Outsourcing for the past two years. Horizon’s team in Mumbai first pilot tested a few year-end jobs for Firm X. Delighted with the high-quality work delivered, the amount of work that is outsourced has significantly increased from there. Today the team in Mumbai deal with all different aspects of monthly tasks including invoice processing, weekly and monthly bank reconciliations, and the preparation of monthly management accounts.
Firm X now enjoy increased profitability, ensuring fees remain competitive for clients. Capacity issues have been addressed; turnaround times are quick and efficient, with transparent management reporting across the business. The close partnership has been further strengthened by the introduction of an annual visit by Firm X to the team in Mumbai.
The outsourcing of client work has also had a positive effect on Firm X’s team in London. Staff levels have consistently grown, doubling in size over the last three years. Junior team members now gain valuable experience by reviewing the work completed in Mumbai; their understanding, questioning, analytical and collaborative skills are honed. This enables managers’ time to be freed up to educate the team in the UK, help with their queries, and develop their management and communication skills.
“ Working with Horizon Outsourcing has allowed us to really focus on what’s important to our clients – understanding their businesses, analysing their performance, and adding value to their critical decision making. “
Business Support Manager, Firm X
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